Help Centre

How do I opt out of NEST?

To opt out of NEST you first need to check you’re still within your opt out period. The opt out period is for one month and starts three working days from the date you’re enrolled. You can find this date in your NEST welcome letter. If you pass this period you won’t be able to opt out of NEST.

In order to opt out you’ll need the following details:

Your NEST ID. For more information on NEST ID please see What’s my NEST ID?

Date of birth

National Insurance number or the ‘alternative identifier’ your employer gave you when they enrolled you.

There are three ways in which you can opt out of NEST:


You can opt out without activating your online NEST account. To do this click on the Opt Out page on our website. You’ll need to provide the above details on the ‘Activate your account’ screen to opt out and then click ‘Next’.

If you’ve already activated your online account you can log into your NEST account. Click ‘Opt out’ on your NEST home page and follow the instructions on-screen.

By Telephone

You can opt out through our automated telephone service. You’ll need to call 0300 020 0090 and follow the automated instructions to opt out. This telephone call is likely to take around six minutes. Calls cost no more than a national rate call. Charges from mobiles may vary.

Our automated telephone service is open 24 hours a day, 7 days a week.

We’ll write to you to confirm that you’ve opted out.

By Post

You can also opt out by post by requesting a paper form for you to fill out and give to your employer. You can contact us on 0300 020 0090 to request an opt-out form from NEST. If you are coming towards the end of your opt out period, we won’t be able to send you an opt out form as it won’t reach you in time. You’ll need to opt out either online or by phone.

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